Thank you for shopping with Royal Plantscape Garden. Please read this policy carefully before placing your order. By purchasing from our store, you agree to the terms outlined below.
1. Order Processing
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All orders are processed within 24 Hours (Mon-Fri) business days after order confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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Once your order is processed, it will be shipped to your provided delivery address.
2. Cash on Delivery (COD)
3. Shipping Areas & Delivery Time
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We currently deliver across all major cities and regions within the UAE.
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Standard delivery time: 1-3 (Mon-Fri) business days after order processing.
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Deliveries to remote areas may take additional time. If any delay occurs, our support team will notify you promptly.
4. Shipping Charges
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Free delivery on all orders above AED 500.
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A flat AED 30 delivery fee applies to orders below AED 500.
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Delivery charges are non-refundable unless the product arrives damaged or incorrect.
5. Address Accuracy & Delivery Attempts
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Please ensure all delivery details are accurate and complete (street name, building, area, contact number, etc.).
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Our courier partner may contact you before or during delivery to confirm availability.
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If a delivery attempt fails due to incorrect address or unavailability, an additional delivery charge may apply for re-delivery.
6. Damaged or Missing Items
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Please inspect your order upon delivery and contact us immediately if you receive a damaged, defective, or incorrect product.
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Claims for damage or missing items must be reported within 24 hours of receiving your order.
7. Contact Information
If you have any questions or need support, please contact us:
Store Name: Royal Plantscape Garden
Company Name: ROYAL PLANTSCAPE LANDSCAPE & GARDENING WORKS L.L.C
License Number: 911476
Support Email: info@royalplantscapegarden.com
Phone Number: +971501982200
Business Hours: Monday-Friday | 8:00 AM- 5:00 PM
Business Address: Warsan 3 - Dubai - United Arab Emirates
