Thank you for shopping with Royal Plantscape Garden. We value your satisfaction and want to ensure that your shopping experience with us is pleasant and transparent. Please read our Return & Refund Policy carefully before placing your order.
1. Eligibility for Returns
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Due to the nature of live plants, returns are only accepted if:
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The product arrives damaged, defective, or incorrect; or
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The plant is dead on arrival.
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Non-plant items (such as pots, planters, or accessories) may be returned within 14 days of delivery, provided they are unused, undamaged, and in their original packaging.
2. Non-Returnable Items
The following items are not eligible for return:
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Live plants that were delivered in good condition.
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Plants damaged due to improper care, neglect, or environmental conditions after delivery.
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Items purchased during promotions, discounts, or clearance sales.
3. Reporting a Problem
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Customers must report any issue (damage, wrong item, or missing items) within 24 hours of delivery by contacting our customer support.
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You may be asked to provide clear photos or videos showing the condition of the received product and packaging.
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Claims made after 24 hours of delivery will not be eligible for replacement or refund.
4. Refund Process
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Once your claim is verified and approved, refunds will be processed within 7–10 business days through the original payment method or as store credit, depending on your preference.
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For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit only.
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Delivery charges are non-refundable, except where the item was delivered damaged or incorrect.
5. Replacement Option
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If eligible, we may offer a replacement instead of a refund for damaged or incorrect items.
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Replacements will be processed and shipped at no additional cost to the customer.
6. Cancellation Policy
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Orders can be cancelled within 12 hours of placement, provided they haven’t been shipped.
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Once dispatched, orders cannot be cancelled or modified.
7. Contact Us
For return, refund, or replacement requests, please contact our support team:
Store Name: Royal Plantscape Garden
Company Name: ROYAL PLANTSCAPE LANDSCAPE & GARDENING WORKS L.L.C
License Number: 911476
Support Email: info@royalplantscapegarden.com
Phone Number: +971501982200
Business Hours: Monday-Friday | 8:00 AM- 5:00 PM
Business Address: Warsan 3 - Dubai - United Arab Emirates
